Privacy policy

GADZEN ("we", "us" or "our") runs this online store for gadgets and accessories. This Privacy Policy explains what personal information we collect when you browse the store, create an account, place an order, track an order, write a review or contact us, how we use that information, who we share it with, and the choices you have.

By using this website or placing an order, you confirm that you have read this policy. If you do not agree with it, please do not use the website.

The information we collect depends on how you use the store. The main categories are below.

Your email address is optional at checkout. We do not ask for information we do not need to fulfil your order.

We collect information in three ways:

• Directly from you when you fill in the checkout form, order tracking form, review form or any other form on the site.
• Through your use of features such as the cart, wishlist, coupons and reviews, which store the choices you make.
• Automatically through the session that keeps your cart working and through first-party behaviour events that record how the store is used.

We use your information for the following purposes:

• To process, confirm, pack and deliver your orders.
• To contact you about your order, for example to confirm details or arrange delivery.
• To let you track an order using your order number and phone number.
• To apply coupons, calculate delivery charges and tax correctly.
• To manage stock and keep accurate inventory and order records.
• To provide customer support and handle returns, complaints and disputes.
• To publish reviews after our team has checked them.
• To prevent fraud, abuse and misuse of the store, and to keep the website secure.
• To understand aggregate shopping patterns so we can improve products, pricing and the shopping experience.
• To meet our legal, tax and accounting obligations.

To understand how the store is used, we record first-party behaviour events. These include page views, product views, searches, cart additions and checkout starts. The events are pseudonymous, which means they are not recorded against your name, phone number or address.

We use this data in aggregate, for example to see which products are popular, which searches return no results, and where shoppers leave the checkout, so we can fix problems and improve the store.

The store uses a session to work properly. The session keeps your cart, your sign-in state, any coupon you have applied and the security tokens that protect forms from forged requests.

These are essential for browsing, adding to cart and checking out. If you block them in your browser, parts of the store, including the cart and checkout, will not work. You can clear them at any time from your browser settings.

We share personal information only where it is needed, and only with:

• Delivery and courier partners, who need your name, phone number and delivery address to deliver your order.
• Service providers who help us host, maintain and secure the website, and who may only use the information to provide those services to us.
• Authorities and professional advisers where we are required to by law, or to protect our rights, customers or the public.
• A successor business if the store is ever sold or merged, in which case this policy will continue to protect your information.

We do not sell your personal information. Orders are currently paid by Cash on Delivery, so we do not collect card or mobile wallet details. If online payment is added in the future, the payment provider will handle those details under its own policy, and we will update this page first.

We keep personal information only for as long as we need it for the purposes in this policy, and for as long as the law requires.

• Order records are kept for accounting, warranty, returns and dispute handling, and for the period required by applicable Bangladesh law.
• Account information, wishlist and reviews are kept while your account is active, or until you ask us to remove them.
• Behaviour events are kept in pseudonymous form for aggregate analysis.
• Support messages are kept while we resolve your request and for a reasonable time afterwards.

When information is no longer needed, we delete it or remove anything that could identify you.

We take reasonable steps to protect your information, including encrypted connections (HTTPS), restricted access for authorised personnel only, server-side checks on prices, stock and orders, protection against forged form submissions, and regular backups.

No website or system can promise absolute security. If you believe your account or order information has been misused, please contact us straight away so we can investigate.

Subject to applicable law, you can ask us to:

• Tell you what personal information we hold about you and give you a copy.
• Correct information that is wrong or out of date.
• Delete your information, except where we must keep it for legal, tax or dispute reasons.
• Stop using your information for a particular purpose where you have a valid reason to object.

To make a request, contact us using the details on our Contact page. To protect your privacy, we may ask you to confirm your identity, for example with your order number and phone number, before we act on a request. We will respond within a reasonable time.

The store is not intended for children under 18. We do not knowingly collect personal information from children. If a child places an order, it should be with the involvement of a parent or guardian. If you believe a child has given us personal information, please contact us and we will remove it.

The store may link to other websites, such as courier tracking pages or social media. We are not responsible for the privacy practices or content of those sites, so please read their policies before sharing information with them.

We may update this policy from time to time, for example when we add new features or when the law changes. The date at the top of this page shows when it was last updated. If you keep using the store after an update, you accept the updated policy.

If you have any question about this Privacy Policy or how your information is handled, please contact us using the support details shown on our Contact page.