Terms & conditions

These Terms and Conditions ("Terms") apply to your use of the GADZEN website and to every order you place with us. By browsing the store, creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the store.

Please read these Terms together with our Privacy Policy, which explains how we handle your personal information.

To use the store and place orders, you agree that:

• You are at least 18 years old, or you are placing the order with the involvement of a parent or guardian.
• The name, phone number, email and delivery address you give us are accurate and belong to you or to someone who has agreed to receive the order.
• You will not misuse the store, for example by placing false orders, attempting to bypass price or stock checks, interfering with the website's security, or using automated tools to scrape or overload it.
• You are responsible for keeping your account details safe if you create an account.

We may refuse service, cancel orders or restrict access if we reasonably believe these Terms have been broken.

We try to describe and show every product as accurately as possible. Colours, packaging and minor details may differ slightly from the images on screen, and manufacturers may update specifications without notice.

All products are subject to availability. Stock is checked again when you place your order. If an item is no longer available, we will tell you and update or cancel that part of the order. We may also limit the quantity of an item per order.

All prices are shown in Bangladeshi Taka (BDT). Prices, delivery charges, offers and product availability can change at any time without notice.

• Calculated on our server. The final total, including any discount, delivery charge and tax, is calculated by our server when you place the order. Totals shown earlier in the cart are for guidance.
• Price applies at order. The price you see when you place the order is the price for that order, even if the price changes afterwards.
• Errors. If a product is listed at a clearly incorrect price, we may cancel the order and tell you, even after the order has been placed.

Placing an order is an offer to buy. It becomes a confirmed order only when we accept it, which we normally do by verifying your details and preparing the order for dispatch. When you place an order you will receive an order number, which you can use together with your phone number to track the order.

We may decline or cancel an order, for example if:

• the item is out of stock or no longer sold;
• the delivery details are incomplete, incorrect or we cannot reach you to confirm them;
• we suspect fraud, abuse or a false order;
• the price was shown incorrectly.

If we cancel an order, we will let you know. Because payment is collected on delivery, no money needs to be returned for an order that was never paid.

Cash on Delivery (COD) is currently the only payment method. You pay the courier in cash, in BDT, when your order is delivered.

• Please keep the exact amount ready, as couriers may not always carry change.
• An order stays "unpaid" until it is delivered and the cash is collected.
• If delivery is refused or the recipient cannot be reached after reasonable attempts, we may cancel the order and may decline future COD orders from the same details.

If online payment is introduced later, we will update these Terms before it is offered.

From time to time we may offer coupon or discount codes. Unless stated otherwise:

• one code can be applied to an order at a time;
• a code is valid only while it is active, within any usage limit, and only for orders that meet its conditions;
• codes have no cash value and cannot be exchanged or transferred;
• we may withdraw a code, or cancel a discount that was applied by mistake or by misuse of the code.

We deliver to the districts available at checkout. Delivery charges depend on your district and the value of your order. Where the store offers free delivery above a minimum order amount, it is applied automatically when your order qualifies, and the charge is confirmed on the checkout page.

• Delivery times are estimates, not guarantees, and may be affected by location, stock, weather, public holidays and courier capacity.
• Please provide a complete address and make sure someone can receive the order and answer the phone number you gave.
• Ownership and risk of the products pass to you when the order is delivered to you.
• Please check the package at delivery and tell us promptly if it is visibly damaged.

You can follow your order on the Track your order page by entering your order number and the phone number used at checkout. The status shown there is updated as your order moves through confirmation, shipping and delivery. Keep your order number safe and do not share it with people you do not trust.

If you need to cancel an order, please contact us as soon as possible with your order number. We can usually cancel an order that has not yet been shipped. Once an order has been handed to the courier, cancellation may no longer be possible, and the return process below may apply instead.

If your item arrives damaged, defective or different from what you ordered, please contact us promptly with your order number and, where possible, clear photos. We will review the request and, if it is accepted, arrange a replacement, repair or refund as appropriate.

• Products should be returned in the condition we describe when we approve the request, together with accessories, packaging and proof of purchase.
• Items damaged through misuse, accidents or unauthorised repairs may not be eligible.
• Approved refunds are made to you in the way we agree with you, and we will tell you how long it will take.
• Nothing in these Terms limits any rights you have under applicable consumer law.

Many gadgets and accessories come with a manufacturer or seller warranty. Where a warranty applies, its length and conditions are the ones stated for the product or provided with it. A warranty normally covers manufacturing defects and does not cover physical damage, liquid damage, misuse, unauthorised repair or normal wear.

To make a warranty claim, contact us with your order number and a description of the problem.

You may submit ratings and reviews of products you have bought. Reviews are checked by our team and appear only after approval. By submitting a review, you confirm that it is honest and based on your own experience, and you give us a free licence to display it on the store.

Please do not post content that is unlawful, abusive, misleading, spam or that includes personal information about others. We may edit, decline or remove any review at our discretion.

The GADZEN name, logo, design, text, images and other content on this website belong to us or to our licensors and are protected by law. You may view the store for your own personal use, but you may not copy, republish or use our content commercially without our written permission.

We work hard to keep the store accurate and available, but it is provided on an "as is" and "as available" basis. We cannot promise that the website will always be uninterrupted or free of errors.

To the fullest extent allowed by law, GADZEN is not liable for indirect or consequential losses, or for delays or failures caused by events outside our reasonable control. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms excludes liability that cannot be excluded by law.

We handle your personal information as described in our Privacy Policy. By using the store, you agree to that handling.

These Terms are governed by the laws of Bangladesh. If you have a complaint, please contact us first so we can try to resolve it quickly. If it cannot be resolved, the competent courts of Bangladesh will have jurisdiction.

We may update these Terms from time to time. The date at the top of this page shows when they were last updated. An order is governed by the Terms in force when it was placed, and continuing to use the store after an update means you accept the updated Terms.

For questions about an order, delivery, returns or these Terms, please contact us using the support details shown on our Contact page. Please include your order number so we can help you faster.